Refund policy

We accept returns and exchanges 15 days after purchase as long as the product has not been worn, washed, stained or damaged. A proof of purchase will be asked to you and the product must carry the label of origin. Atelier Oxymore reserves the right to refuse a return or an exchange if the product is not in conformity.


In Canada and in the international

Exchanges and returns are at the buyer's expense and must be sent to Atelier Oxymore by mail. To make a return, please contact Atelier Oxymore at

Once the order is received and verified by our team, you will receive a refund notification or, if applicable, we will send you the exchanged product.

Atelier Oxymore is not responsible for the destination country tax and/or customs fees incurred. The buyer will be held responsible for all restrictions, duties, taxes and other charges levied by the destination country.

Please note: Atelier Oxymore is not responsible for lost, stolen or damaged shipments.


All sales of gift cards, underwear, socks, hats and accessories are final. Sale items cannot be exchanged or returned.

We do not offer price adjustments for items purchased at regular price before a sale begins.